Terms and Conditions

Welcome to Basic Plus. By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General

1.1 These Terms and Conditions apply to all users of the Basic Plus website and customers who purchase our products.
1.2 We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our website constitutes acceptance of any changes.

2. Products & Orders

2.1 All products displayed on our website are subject to availability.
2.2 We reserve the right to refuse or cancel any order if an item is out of stock, contains errors in pricing, or due to other unforeseen circumstances.
2.3 Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
2.4 Colours and finishes may vary slightly due to screen settings and material variations.

3. Payment & Pricing

3.1 Payments must be made in full at the time of purchase. We accept major credit cards, PayPal, and other payment methods as listed at checkout.
3.2 All prices are subject to change without notice.
3.3 Discounts, promotions, and offers are subject to availability and may be withdrawn at any time.

4. Shipping & Delivery

4.1 We ship Australia-wide and internationally where applicable. Shipping fees and estimated delivery times are provided at checkout.
4.2 We are not responsible for shipping delays caused by external factors such as carrier issues or customs clearance.
4.3 Risk of loss or damage to products passes to the customer upon delivery.
4.4 It is the customer’s responsibility to provide accurate shipping details. We are not liable for lost or misdelivered orders due to incorrect information.

5. Returns & Refunds

5.1 We accept returns for faulty or defective products in accordance with Australian Consumer Law.
5.2 Change of mind returns are not accepted for custom-made or personalised items.
5.3 To request a return, please contact us within 7 days of receiving your order with proof of purchase and photos of any defects.
5.4 Refunds will be processed via the original payment method once the item is returned and assessed.

6. Custom Orders

6.1 Custom orders require full payment upfront and are non-refundable unless faulty.
6.2 Customers are responsible for providing accurate design specifications. We are not liable for errors due to incorrect information provided by the customer.

7. Intellectual Property

7.1 All content on this website, including images, text, and designs, is the property of Basic Plus and is protected by copyright laws.
7.2 You may not use, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

8.1 To the maximum extent permitted by Australian law, Basic Plus is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
8.2 We do not guarantee that our website will be error-free, secure, or uninterrupted.

9. Privacy

9.1 We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store your personal information.
9.2 By using our website, you consent to our data practices as outlined in our Privacy Policy.

10. Governing Law

10.1 These Terms and Conditions are governed by the laws of Queensland, Australia.
10.2 Any disputes arising from these terms will be subject to the jurisdiction of Queensland courts.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:
Email: contact@basicplus.com.au